Question 1

Are the self storage containers at UStore Sandhurst dry?

Accepted Answer

Yes.  All our containers are modern, and are well sealed against the weather.  In fact, if anything, be careful when putting wet or damp items into the container.  They are so well sealed the moisture is likely to be retained in the unit.

Question 2

Should I hire a first floor or ground floor storage unit?

Accepted Answer

First floor storage units are usually cheaper to rent because loading or unloading and access is via a flight of stairs or movable platform.   If items are not especially large or heavy, a first floor unit might be better value.   Large, heavy items suit a ground floor storage unit.

Question 3

Do your self storage prices include VAT?

Accepted Answer

Yes.

Question 4

Is there an additional charge for the storage unit padlock?

Accepted Answer

No.  High quality, individual padlocks are included in the price of your storage unit hire.

Question 5

Is there an insurance fee for self storage?

Accepted Answer

We do not charge you for our self storage insurance, but there are terms and conditions which we need to discuss with you.

Question 6

What if I need to hire a storage unit for longer than I originally planned?

Accepted Answer

Once hired, you don’t have to request a longer term.  When you pass the date, we will invoice you for the next term and you can continue for as long as you need to.

Question 7

What payment methods do you accept for storage units?

Accepted Answer

You can pay for your storage units first term by credit or debit card. Thereafter you pay by direct debit - Payment is due monthly in advance.

Question 8

Do I need to make payment in advance?

Accepted Answer

Yes.  All hire charges are payable in advance.

Question 9

Is there a fee to access my storage unit?

Accepted Answer

You can come and go as often as please - there is no fee.

Question 10

Is there a storage unit admin fee?

Accepted Answer

No - there is no fee for storage unit admin.

Question 11

What can I store in a storage container?

Accepted Answer

More or less anything that will fit and isn't live, dangerous, toxic or explosive.

Question 12

What am I not allowed to store in a storage container?

Accepted Answer

Tyres, fireworks, plants, waste, animals, illegal goods, food or perishables, flammable or hazardous goods, firearms or explosives, any item that smells or gives off fumes. If unsure, please ask.

Question 13

What sort of things do people store in storage containers?

Accepted Answer

Large plant machinery like snowblowers and ride on mowers Plumbing supplies and spares New and used clothes and toys Computer hardware Garden furniture or outdoor toys for children during autumn and winter Golf clubs Ski equipment House contents for a move or during a renovation or extension Bicycles Christmas decorations Furniture Books Sports equipment Camping equipment Motorcycles Classic cars Archive filing

Question 14

What should I bring when I sign up for a storage unit?

Accepted Answer

2 forms of ID with your name and address, one of which should be a photo ID (eg driving licence or passport) Payment by in by credit or debit card – for your hire charge and deposit – payment is in advance

Question 15

What if I’m not sure how long I will need a storage unit?

Accepted Answer

No problem - our minimum term is one month so you're never obliged to stay much longer than you need to.  Sometimes we are able to offer discounts if you contract for longer periods.

Question 16

Will my goods be safe in storage?

Accepted Answer

We have electronic gates, 24 hours CCTV,  and you have a high security padlock..

Question 17

Can you help arrange removals?

Accepted Answer

Yes - although we do not operate our own removals service, we can recommend local independent and professional removal contractors.

Question 18

What happens if I need a different size storage unit as time goes on?

Accepted Answer

No problem - just let us know.  Subject to availability - you can increase or decrease the size of unit you occupy as your storage needs change.

Question 19

Are there any hidden charges for self storage?

Accepted Answer

No, our price includes everything including the cost of the lock. See our Self Storage prices page for more information.

Question 20

How long can I store my goods in a storage unit?

Accepted Answer

As long as you like, although we normally ask for a minimum of one month storage container unit hire.

Question 21

How much self storage space do I need?

Accepted Answer

You certainly don't want to pay for storage that you don't need so this should give you an indication. Remember that you can upgrade or downgrade at any time so if you see that you have miscalculated then we will be able to fix it for you. Bedrooms = Estimated Size
1 = 30 - 50 sq ft
2 = 50 - 80 sq ft
3 = 100 - 150 sq ft
4 = 150 - 250 sq ft Vans =  Estimated Size
1 = 25 - 50 sq ft
2 = 75 - 100 sq ft
3 = 105 - 150 sq ft
4 = 140 - 200 sq ft Boxes = Estimated Size
1 = 25 sq ft
2 = 50 sq ft
3 = 75 sq ft
4 = 100 sq ft

Question 22

How do storage containers compare to storage rooms?

Accepted Answer

Storage containers offer much easier access for loading and unloading.  At UStore Sandhurst you can drive right up to your storage unit 7 days a week, 24 hours a day.

Question 23

Why hire a storage unit?

Accepted Answer

Having enough space is important when living a comfortable life. Whether you are moving somewhere or just need a little more space in the home you have to find that extra room somewhere. The same rule applies to UK business as well who might need extra space for stock, files or extra equipment and to free up space in their high priced commercial offices. Students who head out of town for summer need to keep their possessions safe. Members of the armed forces will always need a home for their prized possessions as they move around the country or around the world No matter who you are or what you need the extra space for, our experienced and courteous staff will be there when you need their help. Our prices will keep your pocket as safe as your belongings. Once you have a UStore unit, you can finally get that complete peace of mind and, most importantly... the room to move!

Question 24

What Storage Solutions do you have?

Accepted Answer

Every kind of storage solution you can think of all under one roof here at UStore. - Domestic Storage For Household Moves - Student Storage For That Time Away From Home - Business Storage As Big Or As Small As You Like - Storage for Moving Home - Clearing Out Clutter Many people really just don't know how much stuff the actually have until they decide to move. When they start clearing out the garage, lofts, sheds and cupboards they suddenly start to see this mountain starting to pile up. Our dry, clean and very secure storage containers are the perfect place to keep all your personal items in a good condition while you think about what you want to do with them. If you simply need extra living space at home, self storage is the ideal solution to pack away those things which you don't use that often but which you still want the opportunity to access 24 hours a day.  Garden furniture, summer sports equipment, boxes of winters clothes.....(or clothes that might fit you one day), or anything else. As much or as little as you like At UStore we are as flexible as you want us to be. Upgrading or downsizing takes only a phone call so whether you are wanting short term storage or a more long term solution you will only pay for the space you need while you need it.

Question 25

Do you have storage solutions for students?

Accepted Answer

Are you a student? Have you collected too much stuff while you were living away? If you are a student you will be amazed at the amount of stuff that seems to get collected while you are living away from home. U-Store can offer you:               Storage facilities for both the long and short term               Clean, Dry and Secure (your parents can't pry)               Cheap storage solutions with easy, 24/7 access When you are changing college, going away for the summer or going home at the end of term, you will need safe but secure storage while you are away. This is where a student, self-storage option at U-Store comes in handy. You can trust us to look after all your prized possessions. Because you are a student, you are probably sharing a house or in residence and because the budget is always tight (need to keep some party money as well), you need storage prices that won't bankrupt you. As a rule of thumb, college or university students need between 30 and 50 square feet of storage which is about 50 small moving boxes. It you don't believe you need that much then just start packing and you will soon see for yourself. Our friendly staff will help you figure out exactly how much cheap storage you actually require so that you don't end up paying for storage that you don't need. If you have any unusual or fragile items then they can advise you on the best way to package and store them so that they don't get damaged. To help you even further we will include the insurance and even collect for you (provided you are in our area of course). If you are out of our area then take a look at our Recommended Links pages to find out more about van hire, packaging materials etc Remember that you don't have to stick with the same size storage unit the entire time. Downgrade to a smaller unit when you go back to college so that you only pay for the holiday gear, extra furniture and the wacky clothes you bought during the holidays Most importantly remember that, just because our prices are cheaper, it does not mean that your valuable are less secure. We have 24 hour CCTV and only you have a key to your door.

Question 26

Do you have Self Storage solutions for business?

Accepted Answer

Self-storage is a lot cheaper than looking for bigger office or warehouse space. Give us a call and you can be moving your excess office valuables into storage as quickly as you can pick up the key.  Here are just a couple of the benefits you will get when using UStore Self Storage:               You can keep adding more storage units rather than move to new premises               You can downgrade at any time if you find out that you are paying for storage you don't need.               There is no long term commitment and you can easily end your agreement               Our self storage business units are extremely secure               Use our facilities to store seasonal stock, excess product samples, office stationery or unused office furniture.               Electrical equipment such as computers, copiers, etc. are safe in our self storage environment.

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